To Helpline Limited
Myself and my brother were very concerned for our mother being on her own as we all live in different parts of the country.
Our concern was mum may have a fall or be taken ill and not be able to reach the phone for help, and if she could it would be hours before we could get to her.
From my first phone call you were so helpful and understanding. You sent out a booklet which I showed to mum and she decided she would like a demonstration which was arranged for the next day.
The demonstration was carried out with all our questions answered fully by your excellent staff.
Mum felt she would be reassured to have a Helpline installed. This was carried out the same day: The Alarm Base Unit was placed in the hall and two key safe's (optional extras) fitted by the two outer doors in case of emergency.
We would like to thank you for your excellent service. We now feel comforted and reassured mum has help at hand if needed.
Thank you again for the peace of mind
Mrs J. M. Daughter of Mrs PW 28249
Dear Customer Support Team,
The reason I had an alarm was because I had become rather unsteady and had been in hospital. My son set it up to give me confidence that I could get help if I had another fall or was unwell. Also it meant he had peace of mind.
I have used it once when I was in the garden doing some weeding and had been kneeling for rather too long and could not get up. I pressed the button and it was only a few minutes to when my neighbour arrived and got me to my feet. I do not know what I would have done if I had not had this help.
So I would recommend Helpline to anyone.
Mrs J.F. 28250
Dear Sirs
I recently had occasion to use my Helpline which I had installed last year. The response was excellent and the people who attended me were extremely kind and efficient. They put me at ease and made my visit to hospital as trouble free as possible.
They were extremely efficient and certainly confirmed my confidence in the Helpline Service.
Mrs E.D. 28256
Helpline Limited
Dear Sirs
I am happy to recommend Helpline (and have done so to local care workers).
With failing mobility, my mother had lost a great deal of confidence. The Helpline Service means that she can stop worrying about doing things she wants to do. While we might not hear her call out for help, we can hear the telephone.
When we had occasion to call for assistance, your staff were excellent and reduced our anxiety and made it far easier to cope.
It was especially appreciated when your staff thought to wish her a Happy Birthday.
Mrs P. H. Daughter of Mrs E. P. 28261
Dear Customer Support Team,
I had to use my button the other night when I fell out of bed and hit my head. I couldn't get up, or reach the telephone, so I pressed my Helpline Button which was around my neck and spoke through the air to your emergency operator who immediately called an ambulance for me.
The paramedics were with me within a few minutes. They got in by using the key safe (optional extra) you put up outside. I was quite battered and bruised so I had to go to hospital. By the time my son arrived, who you had alerted, I was being wheeled down the path to the ambulance.
I spent ten days in hospital, the food was good but it was very noisy, and they woke me up too early!
I am now home again and my family are so pleased that I have the Helpline Alarm, goodness knows what would have happened if I hadn't had your button.
Thank you for your marvellous service.
Mrs D.G. (Mother of Mr P.G. below) 28243
Dear Customer Support Team,
Mother had a serious fall the other night, she fell out of bed and knocked her head. She pressed her button and the paramedics were there within minutes. The Helpline operator called me and by the time I arrived, mother was being wheeled down the path into the ambulance. She spent ten days in hospital and is now home again recovering.
I am so glad mother has her Helpline Alarm. If she hadn't had it, she might have been on the floor all night and the consequences of that don't bear thinking about.
I would recommend the Helpline Service to any family who are concerned about an elderly parent.
Thank you for the excellent service and peace of mind you give us all.
Mr P.G. (Son of Mrs D.G. above) 28244
Recommendation Letter for Helpline Personal Alarm Service
My mother moved up to London four years ago to be nearer to her children and grandchildren. She lives round the corner from my house in Ealing. She lives independently but was a little anxious because she occasionally felt her balance was not good and she was worried about slipping in the shower.
We got a Helpline Personal Alarm for her about three years ago. She was initially reluctant to use one because she had had one before from another company which kept being activated accidentally which she found very annoying. However she soon got used to wearing the Helpline Alarm around her neck both day and night and it has never been activated accidentally.
She has in fact had to use it on a couple of occasions when she has fallen. Fortunately neither were bad falls. Once she fell after trying to get up from her chair and could not lift herself from the floor and on another occasion she fell at night whilst getting ready for bed and again could not get herself up. On both occasions she pressed her Helpline Alarm, I was telephoned by a calm and polite operator, and was able to go round within five minutes to help my mother.
The Alarm gives both my mother and myself peace of mind, knowing that should she get into difficulties and is unable to get to the phone, she can just press her Alarm and I will be called. It gives her confidence and allows her to continue living independently and happily.
Mrs M.E (Daughter on behalf of her Mother Mrs P) 28245
Dear Helpline,
I wanted to write to say how happy I am with your excellent service.
Recently I telephoned to request for my Alarm Base Unit to be repositioned within my property. The request was not urgent, however you attended the very next day and on a Saturday as well.
As I said to your engineer at the time, I would be very happy to recommend your service. You are very responsive both in an emergency and for less urgent matters.
Many thanks again for a service second to none.
Mr W. H. 28246
To the Managing Director Helpline Limited
I am writing to thank you for the excellent service you provide.
I have reached my 100th birthday and am pleased to be still living on my own in my own home.
One of the reasons I have been able to retain my independence is because I wear your Button all the time in my house and garden to protect me against any unforeseen difficulty.
This gives me confidence and my friends and family get great peace of mind.
Keep up the good work!
Mr D.L. 28247
Dear Customer Support Team,
I am so pleased to now have a Helpline Personal Alarm as once I fall I cannot get up very easily owing to my balance troubles and it is so reassuring to know that if I need help I can just press the Button on my medallion and you would be able to help me.
My relatives live in Surrey and the North of England so it has given us all peace of mind. My friends who are the key holders are all willing to help but appreciate my independence. When one lives entirely alone it is so good to know the service provides personal security against burglars or intruders in these dishonest times.
Fortunately I have not had any occasion to call for help. It is good to have the monthly check from your engineer to make sure the system is working properly.
In the past I have had several falls in the garden as I still try to keep active, but once I am on the ground it has been very difficult to get up again and summon help and with being small, no one passing by would notice me lying on the ground.
When my builders were working here I had a few falls and they were so worried they kindly made enquiries about your service. He had arranged for his Grandmother to have one and also his two neighbours who all live on their own.
I hope my comments maybe of use in helping others to make use of your service.
Mrs E. H. 28248
Managing Director Helpline Limited
We have found Helpline a new part of our daily routine. As my sister's carer I am now able to leave her for short shopping trips or appointments knowing that she can get help if necessary.
Luckily we have not had to use your service but the kind and considerate people who answer calls make us feel safe. We know they will deal with the situation quickly and efficiently,
Mrs S. M. Sister of Mrs J.B. 28251
Dear Customer Support Team,
I am so pleased I decided to have a Helpline Alarm, as at the moment I am a little unsteady on my feet owing to the fact that I had to have an ankle joint removed two years ago.
It's nice to know that if I do fall, all I have to do is press the red button and everything will be taken care of.
Mrs S. H. 28253
Helpline Limited
I am pleased to be able to give you reasons why I find my Helpline Personal Alarm gives me so much confidence: I had a fear of falling, especially in the garden and no one knowing for several hours, as this happened to a friend.
As well as to myself, it brings peace of mind to family and neighbours.
It is good to have the choice of how you wear the alarm, and having the security of using it in the bathroom.
As well as the security in the event of a fall, it has added security to use in the case of unwanted callers or intruders.
The service of testing the system each month and letting Helpline know when you are going away from home is simple and the voice at the other end is always cheerful. This gives me confidence to know I would be helped should the need arise.
Mrs R.B. 28254
Dear Customer Support Team,
I am writing to tell you how absolutely safe I feel since receiving my Helpline Personal Alarm. I am quite disabled and rather tottery and knowing that help is always at hand makes me feel totally safe.
I would also like to say how pleased my family is to know that I am safe, as previously they were worried as I had recently had a nasty fall, which meant a visit to hospital.
As the button is so easy to wear it is nice to know that I don't have to wear it in full view of everybody.
I would certainly recommend anybody to invest in a Helpline Personal Alarm for their complete peace of mind.
Mrs E.G. 28255
Dear Customer Support Team,
I decided to investigate Helpline when the houses either side of me were both unoccupied and I felt isolated. I have osteoarthritis and if I fell it would be difficult if not impossible for me to get up without help.
With Helpline at hand I know there is always assistance if required. A friend of mine opened the door to a youth wielding a knife and demanding money, but when he pressed his button he said the youth ran away. I no longer care if I do not have neighbours (both houses have absentee landlords who keep them as an investment)
I feel safe with Helpline.
Mrs A. H. 28257
Dear Helpline Customer Support Team,
I live in an old farmhouse, down in the fields, away from other houses. This is quite isolated but I feel really safe with Helpline.
I have used my Helpline Button several times and my sons outside on the farm have come to my rescue after my falls.
All the family think it is marvellous.
I feel quite secure in my own home.
Mrs P.C 28258
Helpline Limited,
I have been very pleased in having a Helpline Personal Alarm and the help I have had in contacting a doctor for me when I had a fall recently and getting in touch with my key holder.
Your service is so kind and helpful.
Also for my daughter, who lives six miles away, it is peace of mind for her that I can get help so quickly so I do not feel quite so alone.
Many thanks for all you do.
Mrs D. U. 28259
Helpline Customer Support Team,
My reason on the decision to have a Helpline Personal Alarm was due to an accident which involved a hospital stay. This left me rather shaky on my legs resulting in several falls.
I felt the alarm would be invaluable because I live alone and might not have been able to summon help from a neighbour.
It is also very helpful having such a long range on the alarm, as in fine weather I am in the garden and generally there are no neighbours in calling distance as they lead busy lives.
It does make one feel safe because there is always someone available at the press of a button. I am glad I invested in a Helpline Personal Alarm because I feel help is always available should I need it.
It's the peace of mind afforded by having it and no worries should I feel unwell and no neighbours around. Also key holders (family & otherwise) would know I was ill or hospitalized.
I must make mention of the very helpful and pleasant staff at the end of the alarm. They are a pleasure to talk with.
Mrs M.B. 1932 Baby 28260
Dear Customer Support Team,
I joined Helpline when I first moved into my present mobile home and was alone with no near family. It gave me the feeling of not being completely alone.
My companion is an elderly dog and I did worry about her but have found someone who would come and collect her. This information will be passed on by Helpline.
Knowing there would be someone at the end of my Button' gives me great peace of mind.
Mrs E.B. 28262
Dear Helpline
Although at this point I have not made use of the alarm it gives me the peace of mind knowing its there.
The service is 100. and they always check once a month.
It was my children who made me install this and I am pleased they did.
Mrs D.E. 28263
Helpline Limited
I am so glad I joined the Helpline. To me they are my Guardian Angels'.
They are always there to help you, so kind and I do not have any worries now and it's great peace of mind.
You just press the button and you know they are there. Even when I have a power cut they telephone me to see that I am alright.
To me it's just wonderful to be in the Helpline. I would not like to be without it.
Thank you all for your concern and help.
It's a wonderful service.
Mrs M. M. 28264
Dear Madam
Helpline gives me peace of mind as I press the button at any one time, they answer wherever you are in the house or garden and cannot move.
You can wear the button anywhere in the house including the bathroom. If you do not know the person at the door or have intruders you just press the button and the team will help you.
I like the Key Safe outside the front door as it holds the spare key. When Helpline have to call an emergency service, they can get in without any trouble by being given the code to the Key Safe which only you and Helpline know so that they can get the key. Also handy if you lock yourself out - there's a spare key!
As my daughter works and lives in the North of England, it gives her peace of mind. Helpline will also contact my daughter so she knows what's going on. I have not had to use the Helpline but am confident it will be successful.
I live on my own. It's nice to know that there is someone at the other end.
Mrs S. A. 28265
Dear Madam
I chose a Helpline Personal Alarm because I live alone and am 85 years old.
I used this alarm when I fell a fortnight ago and it was very prompt. My helpers were sent quickly.
I would recommend the Helpline System for anyone living alone.
Mrs S.L. 28266
Helpline Limited,
The benefits of the Helpline is the speed of the response should one call you.
Also the comfort of the knowledge of Helpline being on call should one have any intruder or unwelcome visitors.
It gives one comfort to belong to Helpline.
Thanks again
Mrs M.B. 28267
Dear Sirs
I feel so helped by the Helpline. My husband died in July and I am alone now. My family have bought me a cat who is a marvellous friend.
The family wanted me to be on the Helpline in case I fall down because I am unsteady on my legs, so it gives them peace of mind. I keep the Helpline round my neck, even in the bathroom.
My family are very happy to know I have this. It helps their peace of mind.
Thank you for all the help.
Mrs M.R. 28268
Dear Customer Support Team,
I am an old man who has to look after a wife who is completely invalid.
I am diabetic and until I joined Helpline I felt very vulnerable, especially at night. I had visions of going down and not being able to get to the phone.
Since joining Helpline I have had peace of mind as now all I have to do is press the little button strapped to my wrist and I know help would soon be on its way.
Mr M.O. 28269
Dear Customer Support Team,
I had been thinking of having a personal alarm for sometime after my husband died and I was living alone.
One day Helpline telephoned and I agreed to someone to come to my home and tell me of the service. I was very impressed by the friendly professional way it was explained and my questions answered.
The cost is little compared to the peace of mind provided.
The little pendant is unobtrusive to wear and it is comforting to know that it is effective in bringing help for emergencies (e.g. intruders) other than the obvious medical concerns.
To date I have not needed to call for help but appreciate the monthly check-ins'. On a few occasions I have missed these and Helpline has contacted ME to make sure all is well and that the equipment is working as it should.
I really feel that Helpline cares for my welfare and am happy to recommend them.
Mrs P.D. 28270
Helpline Limited,
I have been disabled for over 7 years. Since receiving the Helpline Button I wear it constantly around my neck. It certainly gives me peace of mind.
I am on my own for hours at a time. I am 74 years old and even if I were not disabled, I would be at risk. Helpline makes me feel secure knowing that at a touch of a button I will hear a friendly voice offering help.
I know from experience that if I fell I would be unable to get up. Sometimes there is a knock at the door and if it is the middle of the night I would feel threatened. Since I have the button I know I will get help if I needed it.
The button is discreet but I am proud to wear it anyway. It says to the world that I am protected.
Mrs M. M. 28271
Dear Customer Support Team,
I am writing to let you know how it feels to have a Helpline Personal Alarm. My son, who lives with me, works twelve hour shifts, some days and some nights so I am on my own for long periods. The rest of my family all live long distances away so cannot be on hand if I have a fall.
I am very unsteady on my legs and it gives me much assurance to know that Helpline is there for me if need be. Luckily up till now I have not had to use it, but it gives me and my family peace of mind and assurance.
I recommend Helpline to anyone who is on their own. It takes away that lost feeling, making you feel that someone is there to help you if need be.
Mrs F.D. 28272
Helpline Limited,
The reason I had Helpline was I spend a lot of time on my own. I had fallen before but that time there was someone here. All the family know that I can get help when I'm on my own now. It is no different than putting on a necklace.
You check the line once a month so you are sure it is ok.
I would say to anyone that is older or anyone that is bad on their feet, as I am, to go for it.
If you live on your own and you get intruders, you've got your Button to get help, or else you've got to get to the phone and you may not have time.
I have been lucky up to now and have not had to use my button.
Mrs L.G. 28273
To Helpline
I live alone, my family being many miles away. Wearing the Helpline Pendant makes me feel safer, particularly when gardening and having a shower, as it is possible to take the pendant into the bathroom.
It is so easy and quick to be able to summon help if needed.
I would certainly not be without it.
Mrs D.C. 28274
Dear Customer Support Team,
Since having my Helpline installed it has given me peace of mind, not only for me but also my family, who live miles away from me.
Knowing help is at hand should I need it, takes the worry away.
Mrs M. S. 28275
Re Helpline Protection
My family and I are delighted I decided to have Helpline installed, giving them peace of mind.
Knowing that help is available for me within just minutes. Also a good protection from any intruders.
Mrs K. T. 28276
Dear Helpline Customer Support Team,
In December 2009, with my 81st birthday approaching, I fell three times in succession in my two bedroom house of which I am the sole occupant. On the first two occasions I was able to regain my footing by hauling myself up on furniture and the staircase. The third time I failed and, exhausted, managed to telephone an elderly neighbour who came round.
These alarming events prompted me to seek advice from a health advisor with whom I have had contact through my voluntary work. On her advice I telephoned your office and after agreeing terms shortly received a visit from a clearly competent and very pleasant engineer who installed my equipment in a matter of hours, including a necklace Call Button which I now wear throughout the day and night. I particularly welcome its presence when showering, when I feel most vulnerable.
Fortunately I have not needed to use the system in anger', but have tested it on a monthly basis and have found it to work perfectly.
I cannot recommend Helpline more strongly.
Mr R. S. 28278
Dear Sirs
As both my wife and I are not in the best of health and in an emergency have no immediate means of help, we thought it wise to seek your assistance.
Now fully kitted up, we feel much happier that help from you is only a button away.
Mr R.R. 28279
Recommendation letter for the Helpline Service
After losing my husband, and myself being subject to several physical ailments, I felt very vulnerable, afraid of having a fall, or being taken ill or even having an intruder. When I was alone my daughter was also worried about me.
Then I heard about Helpline, so my daughter and I decided to ring their number which resulted in an appointment at my home, and me the grateful possessor of my own Helpline Personal Alarm.
Now we both have complete peace of mind knowing that if need be I just press my button and a friendly voice will answer at once, asking how they can help.
So for anyone out there who is alone and in need I can thoroughly recommend Helpline to see them through any worries or troubles.
Mrs M. S. 28280
Dear Customer Support Team,
There must be lots of people like myself who have lost their husbands. I was at my wits end, did not know what was going to happen to me after having lost mine. My family live 20 miles from me.
But one day I had a lady come from Helpline. We talked and she showed me what there was to help people like me. I took her advice and from that day my life changed. I now only have to press my Helpline Alarm and help is right there. So if I am unwell I know help will come and I will not be alone. My family's minds are put at rest to know that help is there for me.
Mrs M. I. 28281
Dear Customer Support Team,
I wear my Helpline Personal Alarm everyday and it gives me great assurance to know that help is at hand if and when I need it.
It feels comfortable to wear around my neck as it's not too big. When the routine calls have been made, I have always found the person on the other side very pleasant and helpful.
My family members also feel assured when I am wearing my Helpline Alarm.
I find the alarm simple and easy to use and I appreciate the fact that I can feel safe and secure 24/7.
Thank you for your support.
Mrs E. S. 28282
Helpline Limited,
The reason I decided to have a Helpline Personal Alarm was firstly because I am now living alone. I am 84 years old and rather unsteady on my feet and I was afraid I might have a fall or be taken ill during the night, so having this alarm gives me great peace if mind and also, should I have a break in, I could summon help immediately.
I can use it in the bathroom, shower and in the garden, very useful. Fortunately I have not yet had to use it, but once the red button was pressed by error and the response was so quick it has given me even more peace of mind.
I think all elderly people should have one.
Mrs M. S. 28283
Dear Customer Support Team,
Now that I live on my own I feel that I needed some help. I now feel that I am not on my own. I have you to call on if needed. The only times I call is 22nd of each month to check everything is working or if I have to go to hospital. My heart is a bit weak.
Also my walking is not very good, I cannot walk far in one go but I do go everywhere with a walking stick.
I cannot live in my flat without your help.
Thank you so much
Mrs E.L. 28284
Dear Madam
I have had Helpline for a few months now and fortunately so far have not needed it.
I am, however, delighted to have it and feel safer in my home knowing help is very close at hand.
When I call the staff for the monthly check, they are very pleasant and reassuring and I recommend the service to anyone who may need a helping hand.
Best wishes for the future
Mrs J. S. 28285
Dear Helpline Team
I am always telling people that it is a comforting thought to my family (and to me!) to know that there will always be a friendly voice on the other end of the phone, should I need help.
So why shouldn't I tell you too?!
Mrs D.R. 28286
Dear Customer Support Team,
I would like to talk about the reason that I have Helpline.
About 12 years ago, my wife had a stroke. She was in the lounge and the phone was only 5 or 6 yards away and she couldn't get to it. When she had her stroke at 7.30 in the morning, she collapsed on the floor and was still there when I came home from work at 6.00 in the evening.
Had she had Helpline then she would have been in a much better condition. However 2 years ago she had a fatal stroke, before I knew about Helpline. After she passed away I was sat in the lounge chair, and I had a nerve go in my groin which affected my leg. I couldn't get out of the chair from 10.30pm until 2.30 in the morning to get to the phone for a doctor.
As soon as I heard about Helpline I decided to have it. Especially living on my own now, I think it is essential.
I remain yours truly
Mr I. M. 28287
Dear Customer Support Team,
The reason I had a Helpline pendant is because I live on my own with my dog and if I have a fall nobody would know about it.
But now all I have to do is press my button to let my neighbours know I need help.
Thank you
Mrs B. M. 28288
Helpline Limited
I write this on behalf of our brother Mr D S:
1. At the initial enquiry stage, your contact details were easily accessible and the subsequent first contact conversation was made very easy by your staff and seemed very transparent.
2. The follow up call was right on the appointment time and was very pleasantly and informatively conducted with absolutely no pressure to buy at all.
3. Knowing a good product when it was professionally presented - a contract was immediately agreed and the first parts of the installation were completed on the day. The remainder quickly followed.
4. It was really a case of first impressions are often right and there have been no regrets since, and I do not foresee any at this point.
5. The monthly check call is always greeted with a friendly reassuring voice and any line faults are quickly recognised and checked out in a very efficient manner.
6. It would be fair to say that there are other similar organisations supplying similar products but I would challenge them to meet the high standard set by HELPLINE.
Thank you for a most pleasant and efficient service.
Mr and Mrs D. S. On behalf of Mr D. S. 28289
Dear Customer Support Team,
I live alone so Helpline is a wonderful friend at the end of the phone and I'm very grateful you are there.
I have trouble writing so will not write anymore (I have a new shoulder)
Thank you Helpline
Mrs A. A. 28290
Dear Customer Support Team,
As I'm disabled and value highly the independence of living alone, your Helpline is an essential aid.
The small button pendant is discrete and because it is waterproof I can take it to the bathroom where many accidents occur.
I count it as part of my insurance cover, which allows me to continue to stay safely and securely in my own home.
Mrs G.C. 28291
Helpline Limited
I am writing to say why I joined... I can get help twenty four hours a day! This gives my wife peace of mind when she is out.
The alarm base unit is connected to the phone line and the button that you wear on your wrist or around your neck will activate within 164 feet distance.
You have (the option of) a security box for keys outside, fitted to a wall to allow the emergency services in. Only the house holder and family know the security code to open the safe.
Keep up the good work!
Mr R. H. 28292
To Helpline Limited
I would like to thank you for the peace of mind your company has given me.
At 85 years old I fell and fractured my femur, so I have been laid up for 6 months. I can confidently move around the home with my frame now knowing round my neck I have my button which is convenient to press if I have a problem.
I've never used it but I know it is there if needed.
Thank you for the peace of mind.
I recommend all people living on their own, invest with this wonderful equipment.
Mrs E. T. 28293
Helpline Limited
Being elderly and living alone I find comfort and security knowing that I have a Helpline available in emergencies such as a fall or intruders.
Mr R. P. 28294
Dear Helpline
We decided to have the Helpline Personal Alarm knowing you can get hold of someone right away.
Also it gives the family peace of mind that you can get hold of anyone (emergency services etc) and that you are able to use it in the bathroom and out into the garden.
Feeling extra safe if you were to get any one at the door etc that you were not expecting.
Thankfully we have not had to use it - yet knowing it is there is a huge bonus.
Many Thanks
Mr & Mrs B 28295
Dear Customer Support Team,
Thank you, I am grateful for the Helpline and I ring each month. It does give me peace of mind and also my son.
Thank you once again
Mrs S. S 28296
Dear Customer Support Team,
My reason for having the Helpline Personal Alarm was to have someone there should I fall or injure myself, who can get hold of my key holders as soon as possible. Knowing I have peace of mind that there is someone there 24/7 throughout the year.
Cost is very small considering the benefit of protection, in the garden, security against intruders or unwelcome callers who try to sell you something you don't want.
Emergency Response Centre Staff are always polite and ask if there is anything they can do. For example, I had to change one of my key holders address and phone number. No problem in getting it sorted out.
You can tuck the alarm button away anywhere, no need to have it visible.
I would not hesitate to recommend Helpline to people with disabilities.
Mrs M.B. 28297
Dear Madam,
As a very new member of Helpline I have not yet got a great deal to write, but I will say how we are pleased with everything.
It gives us a greater sense of security whilst my husband is out for any long length of time and I am left alone (disabled). Twice by accident I have pressed the neat little button and the response was so quick and wonderful.
Many thanks to the Customer Support Team for all their help in the way the system was explained and sorted out for us.
Mr & Mrs N 28298
Helpline Limited
First I want to say thank you for the manner in which the service and politeness of your staff could not be faulted.
The reason I chose Helpline was the cost which I found to be very reasonable, also the peace of mind which it has given me.
I am terminal with lung disease, also at 76 years of age I find it very hard to walk very far, I am not worried if I have a fall or something more serious because I know I am only to press my button whether I am in the house or in the garden and help will be with me.
My family are less concerned as they know they will be told as soon as possible.
It is also a comfort to know if you take a shower you are still able to use you button as it is both waterproof and discreet.
Once again may I say how much it means to know you are always available 24/7.
Mr A.C. 28299
Dear Madam
Our thoughts and contentment after joining Helpline...
Several times I've fallen down in the garden and being 83 years old and disabled I have difficulty getting up from a fall without a family, except my wife who suffers with arthritis and cannot help.
It was a serious worry then. Now, since joining Helpline, I have found contentment and relief in knowing that help in many forms is only a telephone call away, and suggest all elderly people should be aware of this service.
Mr & Mrs L 28300
Dear Customer Support Team
It is very easy for me to send a note of recommendation for Helpline.
Not only is it peace of mind for myself but it's also for my wider family. I know I am never alone. Just the push of my button and I am talking to a very friendly person who is ready to help.
The peace of mind is priceless.
Mr R. 28301
Dear Helpline
Just a line to say how pleased I am when I decided to have the Helpline Personal Alarm.
It has certainly given me more confidence to do things around my house and garden, knowing if I should fall, I have someone at the other end and they can get help to me quickly.
My neighbours are very pleased as they worried about me being on my own. On a couple of occasions they were informed (called for help when I pressed my button) and they were glad and said how very kind and helpful the person who notified them was.
I must add how thrilled I am with it. Also my daughter, who does not live here, she feels someone is looking after me.
So I advise anyone to think about it especially for peace of mind.
Mrs E. P. 28302
Dear Customer Support Team
The reason we decided to have a Helpline Personal Alarm was because we knew it would give us peace of mind if anything happened to my husband while I had to go out to the doctors or shopping etc.
The range is excellent. Also having the Key Safe gives us the knowledge that if needed someone could get in to us.
Thank goodness we haven't had to use the alarm yet!
When we ring up to test once a month, whoever answers is very pleasant.
So thank you
Mr & Mrs S 28303
Dear Helpline
I wear the Helpline Pendant because I am very unsteady on my feet and have a fear of falling and not being able to rise again.
This not only gives me more confidence but my family, who all live on the main land, peace of mind also.
I am very satisfied with Helpline. The telephone contact is very satisfactory.
I am pleased not to have received help but feel if it was necessary - the response would be good.
Mrs P.R. 28304
Helpline Limited
My first awakening to the necessity of having some form of personal alarm system was the finding of my next door neighbour, a lady of some 80 years who lived alone, in her garden where she could have lain for days if I had not seen her. Up till that time I had only carried a mobile phone in my apron pocket, a useless implement in the event of an emergency.
The immediate response by qualified people simply by pressing the Helpline Button gave me a personal peace of mind, and my husband who is frequently away from home.
The operational distance from the control unit is a further reassurance of help whatever the emergency and the regular checking of the correct operation by the Helpline staff is a further factor in ensuring peace of mind for all concerned.
Mrs B. S. (Wife of Mr H. S. below) 28305
Helpline Limited
I would confirm that the installation of Helpline has provided a positive assurance that help is always readily accessible for my wife who, in addition to medical problems, also suffers from immobility.
Previous to installation of Helpline the only thing available to her was a mobile phone which is hard enough to operate in normal circumstances leave alone in an emergency created by a fall, a medical condition or the breaking in by some intruder.
As I am frequently away from home for some extended period the assurance provided by Helpline is extremely reassuring.
Thank you for your valuable service
Mr H. S. (Husband of Mrs B. S. above) 28306
Helpline Limited
Although we have not used the service in emergency there is a feeling of reassurance, comfort and safety both for the wearer and carer, which inspires the confidence to carry on with normal life, for both of us.
I appreciate the courtesy when we ring in monthly.
Thank you
Reverend M. H. 28307
Dear Customer Support Team
My niece was looking on the website and she saw your advert for Helpline. She thought of me at once; Just what my aunt Winnie should have. I know she worries about me climbing over the bath to get a shower and nothing stops her when she puts her mind to things.
Without asking me she planned everything. I told her she should have asked me first but now I'm glad and delighted as I now have peace of mind and she does too.
Mrs W.B. 28308
Dear Sir or Madam
I have not had to use your Helpline Personal Alarm as yet and hope I never have too. It does give me peace of mind that there is someone at the end of the line to help me if need be. As to why I got the alarm, my brother, who has since passed away, had your alarm and I took it over.
The service that I received from Helpline was very friendly and homely when I joined.
Thank you
Mrs P.C. 28309
To Helpline
I most sincerely recommend your wonderful service.
Always so very prompt and quick to reply and so very helpful.
I don't know what I'd do without you. You give me real peace of mind.
Thank you so much.
Mrs H.D. 28310
Helpline Limited
I have not had to use my personal alarm, but test it every month and find the response excellent. The staff are friendly and re-assuring.
Everything works well and I am delighted with the system.
It is also good to know that there is protection from intruders etc and I feel that the system offers good value for the fee charged.
Mrs R.B. 28311
Dear Customer Support Team
The reason I decided to have Helpline is because my balance is quite bad and it made me feel a lot more secure, particularly if I was out in the garden.
I also find your people very nice to deal with.
In fact I was so pleased with Helpline that I recommended you to my friend in Bude, who now has a Helpline set up.
Mrs T.R. 28312
Why I have Helpline?
It helps the family to know there is someone else able to help me.
I have a hip replacement and pelvis bone was repaired so if I did fall at home or in the garden I know there's a little red button I can call.
I miss it when I am outside shopping or visiting friends and family but there is still someone by me then.
I have not had to call yet and hope I don't have to in the future.
Mrs B.D. 28313
Dear Customer Support Team
I am very pleased I had the Helpline installed as it gives me peace of mind and is less worry for my family.
Mrs B.C 28314
Helpline Limited
I have the Helpline Personal Alarm because I live alone. My sons live away and now have peace of mind about my welfare.
It is simple to use and easily worn with clothes. It gives great comfort to know that help can be obtained with the press of a button. It's tested regularly and the call is answered courteously and quickly. The machine is unobtrusive.
I have told friends and other family members what a comforting piece of equipment it is.
Mrs R.B. 28315
Dear Customer Support Team
My daughter who lives in Australia, found Helpline on the internet and asked me if I would have it as she worries about me, so I said yes. She got it fixed up (arranged for an installation) as she was over here at the time.
I think it is good as I live alone.
My other daughter who lives in Sussex will write to you with a recommendation.
Mrs M. P. 28316
To All Helpline Staff
I feel I must write to say how happy I am that I decided to get in touch with Helpline last year.
I now have a personal alarm button which I wear round my neck. It is neat and unobtrusive and also waterproof so one can use it in the bathroom.
Fortunately I have not had an emergency, but knowing your help is always at hand gives one a great sense of security.
I do a test call each month and it is always answered quickly and clearly.
I tell my friends, many of whom are elderly, do get in touch with Helpline.
Thank you for being so considerate.
Mrs C.D. 28318
Helpline Limited
I had been considering obtaining an alarm for quite a long time and was pleased when I received information from you in the guise of two very helpful gentlemen.
I decided to have a Helpline Personal Alarm because I am 81, independent and I live alone in a nice road with good neighbours but we tend to keep ourselves to ourselves.
A friend was sent home from hospital, and although she had several home aids' she did not have a personal alarm. She fell over, broke her hip, couldn't reach the telephone and was alone for quite a long time before a neighbour called.
The button and necklace' is easy to wear.
My brother in law, aged 86, lives alone, he is very impressed by my personal alarm and is likely to have one for himself.
Mr A.B. 28319
Dear Customer Support Team
The reason I decided to have a Helpline Personal Alarm for my husband Lionel was that after being 4 weeks in hospital with a fractured pelvic bone and after 8 weeks of physiotherapy which helped Lionel to be able to walk again using sticks, but being quite disabled, my daughter and I decided to have Helpline installed as although I do not go out too many times a week and my family not living nearby, it does give me peace of mind to know Lionel does have his Helpline Button, which of course I trust he will not need to use, except for calling in on his monthly check. I think it is a very great boon, to know also, that it can be used if Lionel should be in the garden: The distance the Helpline Button can be used from is indeed a comfort. The service providing personal security is welcome also and as Lionel has just said he does not think Helpline can be improved on as it covers everything! I must also say that we were recommended by members of Lionel's own family, who also use HELPLINE and also Lionel's occupational therapist.
Mr & Mrs G 28320
Helpline Limited
Mother had started to fall after a knee operation and was unable to get up on her own. Knowing that at a push of a button assistance will be available both reassuring my mother as well as giving advice if needed. She wears the button around her neck at all times. On several occasions my mother has used the service after falling and requests that the operator contacts myself. They question her to establish exactly what the problem is, then promptly contact myself. On one occasion after falling, mother informed the operator that she was bleeding from a head injury but did not want medical assistance. Thankfully the operator contacted myself and emergency services, so when I got there they were already patching my mother up. Thankfully it was not too serious but I was also glad that the operator had called the paramedics because the situation looked a lot worse than it actually was. It was reassuring for everyone to have a professional on scene. I would like to take this opportunity to thank your staff for all the help and support you have given my mother. My family would recommend your services to anyone who found themselves in a similar situation. It makes it possible to stay in her own home on her own, as she wishes, knowing that help can be called at all times. Many thanks for all your help.
Mrs L. S. on behalf of her Mother Mrs E. S. 28321
Dear Customer Support Team
I have had the Helpline alarm system installed for several months and found it very easy to use. I used it on one occasion when having a fall early in the morning. The operator got in touch very quickly with my two key holders who came straight away. It has given me peace of mind knowing that if needed again I can get in touch with someone straight away. The staff on the alarm system are very friendly and helpful.
Mrs B. M. 28322
Dear Customer Support Team,
We joined Helpline as my health was causing concern to my husband, when he had to go out and leave me on my own. Since joining Helpline he knows I have my pendant and only have to press the red button if I need help. He can now go out with confidence, knowing I can call on someone. The same also applies to my two daughters. The people who answer my monthly test ring are always so clear speaking and very friendly. I would not be without Helpline now.
Mr & Mrs D 28323
Managing Director Helpline Limited
Dear Madam
I would be very pleased to recommend Helpline as it has given me great peace of mind after losing my husband. The button is so small and discreet that I wear it all the time, even in the shower, and it is convenient knowing you can use it in the garden. Also, it is handy that it can be used as a personal security alarm. My family also have peace of mind knowing I have peace of mind.
Thank you
Mrs P. M. 28324
Dear Customer Support Team
I feel I must let you know how pleased I am that I decided to have the Helpline Personal Alarm fitted. The personal service and installation was first class. It has given me confidence to live in the comfort of my own home, knowing that immediate help is available at the push of a button, should I need medical assistance even if I am in the garden. It has also given me security against intruders day and night. I would recommend anyone living on their own to have a Helpline Personal Alarm fitted.
Mr D.B. 28325
Managing Director Helpline Limited
Madam,
Due to severe osteo problems with both legs and not very mobile , I feel satisfied I have your alarm system, more so if I have to be on my own for a short while. All in all the system is very worth while having and I very much appreciate having this extra guardian' for my use. I recommend the Helpline system to all folks who are disabled and want peace of mind at all times.
Mr & Mrs R. M. 28326
Helpline Limited
I fractured my knee cap. I live alone in the country. My son was insistent I had an Alarm and it has given him a great peace of mind. I have not had cause to use the button but I love having it in the bathroom with me so I could call on my neighbours by using my Helpline Alarm if necessary. It has given them peace of mind: I fell once, before I had the alarm and it was pure luck that my neighbour was in the garden having a cup of coffee. When I do the monthly test it gives me great confidence as they answer straight away and are cheery and efficient. Another advantage is if I thought anyone was breaking in, I could just press my button to summon help.
Altogether a huge success.
Mrs J. H. 28327
To the Managing Director Helpline Limited
As my husband's health was deteriorating, my family suggested we move into a bungalow, near to my granddaughters, as my daughters live a distance away and I was finding difficulty sometimes coping with him. One girl is a nurse, which helps. They suggested I have a personal alarm, which would mean I could call for help if I fell or had an accident. Sadly my husband died, so I agreed. When Helpline telephoned me and offered to demonstrate the alarm, I accepted. A very friendly young lady came and showed me a small, light weight little button, which is connected to an alarm receiver. I wear the little red button around my neck now. It is so comfortable, I hardly know its there. If I need to call for help I press the button and very quickly, a very pleasant voice enquires if I need help. If so, they can alert my neighbours either side of my detached bungalow, who can come to my aid and let my family know. My daughters live some distance away but have peace of mind knowing that I am not alone. I can wear the alarm in the shower. It can also work if I am in the garden. Should any unwelcome callers come to my door or intruders I can press the alarm and a very pleasant clear voice will be heard from inside my home, giving the effect of someone nearby.Once a month I call Helpline and they know my alarm is working. I am very thankful for Helpline's very quick response. By mistake one day I set the alarm off, but the person who answered my call so quickly, showed how soon help would have arrived had I needed someone. I now feel much safer now.
Thank goodness for Helpline.
Mrs G. T. 28328
Helpline Limited
I decided to have an alarm because I was widowed in 2009 and I have multiple sclerosis. My family live in different parts of the country and as I have fallen several times, they now have peace of mind because I have a Helpline Personal Alarm. The alarm is checked monthly: When I press the button my details come up on a screen at the Emergency Response Centre and the battery charge is checked. The staff at Helpline are helpful and friendly and I have no doubt that in the event of an emergency it would be dealt with appropriately.
Mrs E. M. 28329
Dear Sirs
I would like to share my experiences since my father has had a Helpline Personal Alarm. My father fell in his garden last year and did not have a personal alarm. He was lucky someone heard him shouting for help. In September of last year my brother and I decided we needed peace of mind if this was to happen again. Your representative was very helpful and sensitive to my father's needs. He explained thoroughly how the alarm worked in a simple language and carried out numerous tests with my father so that he too felt comfortable with it. Since my father has had the alarm we are always safe in the knowledge that if he should fall, he only has to press a button which is always around his neck and help will follow quickly. Helpline staff always answer the alarm tests promptly and clearly as I have carried out numerous tests to make sure the battery is ok. I would recommend Helpline to any person living at home who is frail and feels insecure on their feet.
Mrs M. M. Daughter of Mr B.B. 28330
Managing Director Helpline Limited
In June 2009 I suffered a heart attack which has resulted in my not being as able as I would like due to the fact that I have only 30. working order. This, very much affected my husband's decision to seek a personal alarm system with which we have been very pleased. Especially when in late July of last year he called for your help to seek assistance for me when I lost consciousness when having lunch in the garden with the family. He certainly found your service extremely helpful and we are both now very aware of the sense of security it gives us by having the Helpline Alarm. My daughter also is pleased to know that we both wear the personal alarms as she is working and living in Wales. I would just like to record that we found the gentleman who came to demonstrate the personal alarm system very helpful in explaining the system to us in a courteous and very friendly manner. Please excuse my writing but I have very bad arthritis in my fingers but I hope you will find it readable.
With renewed thanks for your past assistance.
Mr & Mrs D 28331
Dear Customer Support Team
Briefly I must say I am thankful for the protection of Helpline. Having collapsed in my garden, a neighbour came to my rescue (health and age problems). Thankfully I have had no cause to contact Helpline, but always wear the alarm. I live alone and like to work outside in the garden without worrying now.
Thank you again and with all my best wishes.
Mrs T. W. 28332
Helpline Limited
My family arranged for me to have Helpline after I suffered a mild stroke and I have found it a great comfort to hear a friendly voice at the press of a button, and to know that help is available immediately. So I can thoroughly recommend this service, as from the day of installation (which was quick and easy) we have all felt much more secure.
Mrs P. S. 28333
Dear Customer Support Team,
I acquired the personal alarm to give peace of mind to both myself, and members of my family. It is very reassuring to know that help is immediately at hand if any unfortunate occurrences happen. Up till now I have not used my alarm for any incident but I know it is always there for me, as I find out when I do the monthly test call.
Many Thanks to all
Mr E. M. 28334
Managing Director Helpline Limited
Walking from kitchen to garage on an icy, dark evening, only 5pm, I realised that should I fall I could be on the ground all night. I decided a Helpline Alarm was the answer to my worries. I feel much safer around my house and garden now and my children are very relieved that I have the alarm. The small button, ability to use in shower and range and protection, all very good. It's good to know that it is also a security against intruders etc. The service, explanations, fittings etc were all carried out promptly, pleasantly and very efficiently. I have only used the alarm once (for testing purposes) and I felt very reassured that in an emergency I would have help and reassurance very quickly. In brief, I am very pleased that I now have my Helpline Personal Alarm.
Mrs I. S. 28335
Helpline Limited,
Because I live on my own, I was beginning to worry in case I fell down and could not reach a phone for help. I had heard of Helpline from other people so got in touch with them. The information they gave me was great; It is just a little button that you press if you need help. Even if you are in the garden and you can't hear them, you know that you are going to get help and you are safe. It has so many uses, not only if you fall, but provides personal security against intruders or unwelcome callers and much more. The first week I had the button I was in the garden putting in some cane bean sticks but one broke in half and the splinters went into my arm and slid under my skin. Within 15 minutes of pressing my button an ambulance car had arrived to take me to hospital - so yes I would recommend anyone having Helpline.
Mrs M. W. 28336
Dear Sir
As discussed on the telephone this morning, my father has moved into residential care as of Monday 19th October, therefore he will no longer require your excellent service. May I take this opportunity to thank you for the very excellent and supportive service provided by all at Helpline. We did require your services on quite a few occasions and I know it made both of our parents feel safer and us, their family more secure. Thank you all
Mrs B. T.
On behalf of her father Mr P.C. 28337
Dear Helpline
Since having my Helpline Medical Emergency Alarm installed, I have always got help at hand if needed. I feel safe and secure now. The staff at the emergency response centre are very good and are quick in answering if I need their help. It also gives my daughter, who lives a few miles away, peace of mind as well. I thank the Helpline team for installing my alarm. They are always at hand with their visits and very helpful and a pleasure to know.
Many thanks for all you do.
Mrs D. U. 28338
Dear Helpline
I am writing to say how delighted I am with the alarm system you installed for me. With the quick press of a button, I know help is at hand. This is both reassuring to me and my family who live some distance away.From the moment I telephoned Helpline, I received no pressure and clear understandable instruction. This has enabled me to be confident in the use of the alarm. I am relaxed knowing that friendly help is always there, should I need it.
I thank you sincerely
Mrs M. S. 28339
Dear Customer Support Team
As you know I was only recently introduced to Helpline by yourself. It seemed to be a good idea as both my Wife and I are in our nineties and I have a disability. We joined the line and had no idea that we should need its help almost immediately. However, just a few days later, we lost all telephone communication and referral to our telephone line provider was ignored.Fortunately, the breakdown also affected the Helpline monitor which alerted you to contact us within a few minutes and from thereon Helpline took control. We were back on line very shortly afterwards. What a blessing. The icing on the cake was the email we received from your office, in reply to my own thanking you, which said; No problem, it's been a pleasure to help.
Many Thanks
Major and Mrs J.G. 28340
Managing Director Helpline Limited
I feel I had to write and express my appreciation for your service. I haven't been a client for very long but twice this year I had occasion to ask for help from Helpline, and both times I had instant replies and help. I was taken ill in bed approx 2.30 early morning. The bedroom door was closed. I was afraid I wouldn't hear but when I pressed the button, I heard the man's voice clearly. He contacted my daughter, who arrived shortly after. Not only did he contact my daughter, but he rang me again to ask if he could be of further help. This happened twice and each time I had to have medical attention so it was very important I had the Helpline installed. I do thank all the staff, I feel so much safer living alone.
Thanks once again
Mrs P.E. 28341
Dear Customer Support Team
Having only recently heard about HELPLINE my wife and I were more than happy to learn more about it and we are so glad that we did. Your first visit to us was from a gentleman who explained everything so clearly and it was easy to understand. There was no doubt that this was what we needed. This was also something we could afford. The following day we had a visit from a very smart young lady who did all the paperwork and explained the technical side of things and installed a very neat alarm box. She also gave me my lanyard with its red button and a demonstration!I had a stroke almost two years ago and it has been difficult to cope when I was on my own, should my wife (now my carer) go out for an hour or so. Now HELPLINE has given me the confidence knowing help was only a red button away should I need it. The name HELPLINE should be more widely known and I would have no hesitation in recommending it to anyone.
Mr T. S. (Husband of Mrs J. S below)
As wife and carer to my husband I am now finding it so much easier to visit a neighbour or the local shops without feeling it necessary to rush home again. The red button is a service to us both.
Mrs J. S. (Wife of Mr TS above) 28342
Managing Director Helpline Limited
I decided to have the Helpline Alarm after I had two nasty falls, both culminating with broken bones. As I live alone I decided to join and I am so pleased I did. It has given me a great sense of safety knowing if I fall or feel really ill, or that I sense there is someone outside at night I can just press a button and help is at hand. Another plus is the fact that wherever you are, garden or house, the range of the alarm is very wide and will be heard up to 164 feet away extremely comforting! For all these reasons, and more, I am so very pleased I joined. Having no family and aged 82 it is wonderful to know that there is someone looking out for me at the press of a button. I can highly recommend Helpline for just being there at a time of any emergency which, in my case, takes the place of a family.
Mrs J. S. 28343
Dear Helpline,
I am writing to thank you for your excellent service, which has brought peace of mind for me and my family. I am a carer for my wife as well as being elderly and diabetic. I used to worry what would happen if I was taken ill. How would I get help? Now, thanks to you, I know help is just a button push away. I have found your staff to be excellent and have nothing but praise for the service offered.
Mr G.G. 28344
To Helpline Limited
Very satisfied about the arrangements concerning Helpline.
Thank you
Doctor F.B.B 28345