The Process

Providing personal alarms for the elderly to ensure peace of mind for you and your family

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Our process is simple and reassuring, from installation through to our ongoing five star personal service.

1

View our services that are suitable for you

A Helpline personal alarm for the elderly guarantees you a more personal service.

If an emergency arises, there will be no need to remember phone numbers or other details - we will already know who is calling and where from - and you can rest assured knowing that the call will be answered within seconds.

Alarms & Pricing
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2

Arrange a suitable time with us to visit you at your home

A member of the Customer Support Team will visit your loved one, give a detailed explanation of the service and install the alarm. (Helpline Team Members all wear Helpline uniform and carry photographic ID).

We will complete the necessary paperwork and ensure that your loved one is happy and competent with the alarm before we leave.

3

We will provide a simple to use and discreet system

No need to remember phone numbers or other details as we will already know who is calling and where from. You can rest assured knowing that the call will be answered within seconds.

The Emergency Response Centre assesses every situation individually and will call either you, the nearest Key Holder, their Doctor or the Emergency Services as appropriate.

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4

View our services that are suitable for you

We know that falls and other accidents cannot be predicted, but Helpline offer a level of care that allows you peace of mind, knowing that our service is fully operational for the protection of your loved one 24 hours a day, 7 days a week, every day of the year.

Alarms & Pricing

*It is hugely important to us that hearing, sight or speech impairment is not an impediment when it comes to using our service.

We aim to go the extra mile and remove any barriers to care.

To speak to an advisor call: 03458 247999

Greater Peace Of Mind

I felt I had to write to you regarding Helpline and what it means to me. I feel so secure and safe having the button to press at any time day or night
Mrs MF, Godalming
To all of you like me, getting on a bit, (I’ll be 88 in December) it’s good to know you have help when needed. I heard about Helpline & got in touch,...
Mr HS, Brighton
……Suddenly I remembered my Helpline button which I wear around my neck day and night, and pressed it. Immediately the reassurance of a friendly voice...
Mrs JH, Bere Ferrers
When I was introduced to Helpline I had no qualms about becoming a contributor. I registered – had all the encouragement and details, kept in touch...
Mr & Mrs P, Luton
I am writing to say a big thank you for your very quick response when I pressed my red button. I was taken very poorly and taken into intensive care,...
Mrs DP, Bournemouth
…..That the member of your staff came to sort out the matter on a Saturday afternoon was a very pleasant surprise in this day and age! She swiftly...
Mrs JS, Bristol
A few lines to say how satisfied I am with your service. I was taken ill …I couldn’t reach my telephone, but having your pendant I was just a button...
Mr RB, Honiton
Testimonials