A Helpline personal care alarm for the elderly guarantees you a more personal service.
If an emergency arises, there will be no need to remember phone numbers or other details - we will already know who is calling and where from - and you can rest assured knowing that the call will be answered within just seconds.Alarms & Pricing
A member of the Customer Support Team will visit your loved one, give a detailed explanation of the service and install the alarm. (Helpline Team Members all wear Helpline uniform and carry photographic ID).
We will complete the necessary paperwork and ensure that your loved one is happy and competent with the alarm before we leave.
No need to remember phone numbers or other details as we will already know who is calling and where from. You can rest assured, knowing that the call will be answered within seconds.
The Emergency Response Centre assesses every situation individually and will call either you, the nearest Key Holder, their Doctor or the Emergency Services as appropriate.
We know that falls and other accidents cannot be predicted, but Helpline offer a level of care that allows you peace of mind, knowing that our service is fully operational for the protection of your loved one 24 hours a day, 7 days a week, every day of the year.Alarms & Pricing
*It is hugely important to us that hearing, sight or speech impairment is not an impediment when it comes to using our service.
To speak to an advisor call: 03458 247999
Our expert team of regional demonstrators will be able to assess your needs and show you all of the latest equipment so that we can help you make an informed decision.
You can try on each different elderly alarm and see whether you feel more comfortable with a neck cord or wrist strap. The demonstrator will show you how to use all of the equipment and explain what options are available. If you have any questions about the service they will be able to give you the answer. Common questions include the range of the pendant (around 50 meters) and “how do I test if it is working?” (a quick press of the button followed by informing the response centre you are testing).
Once you have made your choice, our demonstrator can handle all of the installation process for you. They will assess the best location for the base unit and install it safely and securely. We also handle all of the paperwork at the installation so there are no complicated or confusing forms for you to fill out.
We aim to make the process as easy as possible for you and your family.