About

Providing panic alarms for the elderly to ensure peace of mind for you and your family

Alarms & Pricing

The concerns of you and your loved one are our number one priority

For security and peace of mind

If you’re worried that your parent or relative could have an accident or fall ill at home with no one there to know, then you are not alone. Today in the UK, one in two people over the age of 75 will suffer a fall each year. This means that, sadly, the chances of this happening to a disabled or elderly loved one living on their own are extremely high.

A five star personal alarm service.

At Helpline, we provide more than just personal alarms for the elderly. Our five-star service means that the concerns of you and your loved one are our number one priority. We’ve been in the business for a long time and are proud of our reputation for outstanding customer service, response and care. Here at Helpline, we take the time to build long lasting relationships and go the extra mile in order to provide the utmost level of care, comfort and reassurance for you and your family.

We are always ready to respond when family are not around to help

As part of the Helpline family, you can rest easy knowing that help is always on hand. 24 hours, 7 days a week, our care line provides you with peace of mind, we are always ready to respond when family are not around to help.

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Here for those who may be vulnerable or at risk in their own home

Unfortunately, you can never predict when an incident may occur, but that’s where we step in. With our personal alarms for the elderly, Helpline is here for those people who may be vulnerable or at risk in their own home. We understand that, today, many families find themselves spread across the country, meaning that you are likely to end up living many miles away from a parent or elderly relative. It can be hugely worrying knowing how long it could take to get to them if they were in need, and even more concerning that they may not be able to reach the phone for help in the first place. That’s why we’re here, caring for people across the whole of the UK, with our care line available to anybody, anywhere.

Testimonials

All the support team are so helpful, it means a lot to this ‘golden oldie’

Mrs C, Portishead

The Five Star Helpline family has certainly lived up to their name for me. There have been several times I’ve had to press my button for help, and it has always been at night when it is more scary. But the team has promptly come to my aid. I would like to thank you all for your help.

Mrs H, Bath

We aim to go the extra mile and remove any barriers to care.

To speak to an advisor call: 03458 247999

Greater Peace Of Mind

I recommend it to anybody. It’s brilliant, it’s saved my life 3 times. If it wasn’t for that button, I don’t think I would be here.
Mrs M Bristol
I am so pleased to know my husband has the helpline as I can relax I go out for a while.
Mrs B Bournemouth
When I succumbed to very bad and frightening nose bleeds, I pressed my button and in a very short space of time the paramedics and ambulance were...
Mrs W Exeter
All the support team are so helpful, it means a lot to this ‘golden oldie’
Mrs C Portishead
The Five Star Helpline family has certainly lived up to their name for me. There have been several times I’ve had to press my button for help, and it...
Mrs H Bath
I would like to say how very much more secure I feel knowing that there is someone at Helpline to whom I can speak if needed. I also know my family,...
Mr B Rochester
My wife and I cannot praise Helpline enough. The service provide is first class. When my wife was taken ill and we called them as instructed, their...
Mr W Birmingham
I cannot thank you enough for the prompt action taken when I had a medical emergency. Your operator kept me calm as we waited for the ambulance to...
Mr H Birmingham
 I thought of my button and put my hand down my neck and it was there. The thought that it might help me was my only hope. I pressed the button and...
Mrs C Gloucester
A few lines to say how satisfied I am with your service. I was taken ill …I couldn’t reach my telephone, but having your pendant I was just a button...
Mr RB Honiton
…..That the member of your staff came to sort out the matter on a Saturday afternoon was a very pleasant surprise in this day and age! She swiftly...
Mrs JS Bristol
I am writing to say a big thank you for your very quick response when I pressed my red button. I was taken very poorly and taken into intensive care,...
Mrs DP Bournemouth
When I was introduced to Helpline I had no qualms about becoming a contributor. I registered – had all the encouragement and details, kept in touch...
Mr & Mrs P Luton
……Suddenly I remembered my Helpline button which I wear around my neck day and night, and pressed it. Immediately the reassurance of a friendly voice...
Mrs JH Bere Ferrers
To all of you like me, getting on a bit, (I’ll be 88 in December) it’s good to know you have help when needed. I heard about Helpline & got in...
Mr HS Brighton
I felt I had to write to you regarding Helpline and what it means to me. I feel so secure and safe having the button to press at any time day or night
Mrs MF Godalming
Testimonials

In the case of an emergency in the home, such as a fall, you simply press the button on your alarm. No need to remember any numbers!

The centrally located emergency response centre will be alerted immediately. They monitor all our personal alarms UK wide 24 hours a day, 7 days a week.

An operative specially trained in how to respond to a fall alarm for the elderly will speak to you through the base unit to find out exactly what has happened. If it is appropriate they will notify one of your emergency contacts and ask that they attend your property as soon as possible. If the matter is more serious they will contact the emergency services immediately. If you are unable to respond for any reason help is dispatched straight away.

Pendants are a great safety net for many people. Whilst the majority of users are elderly, alarms can be of use to people in many situations. Our service is designed so that it is easy to use for those with hearing or sight problems, making it ideal for those who wish to continue living independently.

Helpline recommends pendant alarms to anyone who is at increased risk of a fall in the home.

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